Privacy policy
Updated: 14.05.2024
1. Introduction
These principles and rules for the protection of personal data of the company Mosuda s.r.o. (hereinafter referred to as Mosuda) have been prepared in accordance with Article 13 of the Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of
such data (hereinafter referred to as the EU Regulation).
Your privacy is very important to us, and when visiting our website https://www.mosuda.sk/ or using the Mosuda application, we want you to feel safe. Therefore, we have developed these rules for the protection of personal data, where you will learn how we obtain and process your personal data, with whom we share it, how you can control the processing, and also about your rights related to the protection of personal data.
2. Controller
The controller for the processing of your personal data is:
Mosuda s.r.o.
Kruhová 416/65
Ľubica 059 71
ID: 55 605 044
Entry in the register: OR of the District Court Prešov, Section Sro, Insert No .: 46269/P
If you have any questions regarding the processing of your personal data, exercising your rights, please contact us at the email address info@mosuda.sk, or in writing at our company address.
3. Purposes of processing your personal data
3.1 Personal data processed during communication with Mosuda
Purpose
Provision of customer and product support
Categories of personal data
Common personal data, Special category of personal data
Description of category and recipients
Communication of data subjects with Mosuda for the purpose of obtaining information and support for services and products. Personal data such as name, surname, photo, role in the application, email and telephone contact, and information about the products and services that the client uses may be processed. Recipients of some of this personal data may include social networks, hosting providers.
We may also create event logs useful for diagnosing problems related to the use of our portal and record information about support or service-related issues. In order to improve customer service, we may also, within the limits of applicable laws, record and monitor conversations with customer support representatives and analyze feedback provided by users through voluntary customer opinion surveys.
Legal basis and retention
We use this information for the purpose of providing customer and product support, which we provide to our customers. The legal basis for processing this information for these purposes is the performance of the contract/pre-contractual arrangement between Mosuda and you for the purpose of providing quality customer support.
Retention period: 4 years.
3.2 Personal data processed during pre-contractual relationships, contract conclusion, and contract performance with/through Mosuda
Purpose
Profile registration, profile recording, training, nutrition, recipes and nutrition, consultations, selection of trainers / coaches / physiotherapists / nutrition advisors.
Categories of personal data
Common personal data, Special category of personal data
Description of category and recipients
When using the Mosuda application, personal data such as name, surname, profile photo, role in the application, questionnaire questions, gender, types of training, activities and their repetitions, information about diet and nutrition, body parameters, favorite recipes may be processed.
Recipients for this purpose include hosting providers, databases, and application administrators.
Legal basis and retention
The legal basis for processing this information for these purposes is the performance of the contract/pre-contractual arrangement between Mosuda and you for the purpose of providing quality services.
Retention period: Until deletion of the profile or 27 months from the last activity in the application.
Purpose
Online consultations and training
Categories of personal data
Common personal data
Description of category and recipients
For this purpose, personal data such as name, surname, photograph, voice, and client activity may be processed.
Recipients for this purpose include hosting providers, databases, and application administrators.
Legal basis and retention
The legal basis for processing this information for these purposes is the performance of the contract between Mosuda and you for the purpose of providing quality services.
Retention period: Online consultations and training sessions are not recorded and stored by the operator.
Purpose
Conclusion and performance of the contract – personalized sale of products and services
Categories of personal data
Common personal data
Description of category and recipients
If you order a service/product through the Mosuda application, Mosuda may process personal data such as name, surname, gender, date of birth, email address, and telephone number.
Recipients include hosting providers, databases, and application administrators.
Legal basis and retention
The legal basis for processing this data is the performance of the contract or the execution of pre-contractual measures based on your request.
Retention period: 4 years (in case information/data regarding complaints is received through this channel).
Purpose
Contract termination and other termination methods/claims
Categories of personal data
Common personal data, Special category of personal data
Description of category and recipients
Mosuda processes the following personal data in case of complaints or termination of the contract: name, surname, profile photo, role in the application, questionnaire questions, gender, types of training, activities and their repetitions, information about diet and nutrition, body parameters, favorite recipes.
Recipients include cloud service providers and online document management, law firms, executor offices, public authorities, and courts.
Legal basis and retention
The legal basis for processing this information for these purposes is the legal regulation of consumer rights.
Retention period: 3 years.
3.3 Personal data processed during participation in competitions
Purpose
Execution of the competition and identification of the participant and winner
Categories of personal data
Common personal data
Description of category and recipients
For this purpose, Mosuda may process your personal data such as name, surname, and email address provided when participating in the competition.
Recipients for this purpose include cloud marketing and email platforms and social networks.
Legal basis and retention
The legal basis is your consent to the processing of personal data for the purpose of participating in the competition.
Retention period: 4 years from the end of the competition.
Purpose
Publication of the competition winner
Categories of personal data
Common personal data
Description of category and recipients
Mosuda may process your name and the initial letter of your surname, which will be published on our website www.mosuda.sk and our social media accounts.
Recipients for this purpose include newsletter management platforms and social networks.
Legal basis and retention
The legal basis is the winner’s consent. Failure to give consent is not a reason for refusing the participant’s participation in the competition.
Retention period: Name publication for 1 year.
3.4 Personal data processed during participation in press conferences and sending press releases
Purpose
Participation in a press conference organized by Mosuda
Categories of personal data
Common personal data
Description of category and recipients
When you participate in a press conference organized by Mosuda, we process your name, surname, email address, and possibly your employer’s name for the purpose of recording the attendance of attendees.
Recipients for this purpose include cloud service providers and media.
Legal basis and retention
Retention period: 1 year from the date of the press conference or until the withdrawal of consent, whichever occurs first.
Purpose
Interest in receiving regular press releases from Mosuda
Categories of personal data
Common personal data
Description of category and recipients
For this purpose, Mosuda processes your name, surname, email address, and possibly your employer’s name.
Recipients for this purpose include cloud service providers and media.
Legal basis and retention
The legal basis for processing this personal data is your consent.
Retention period: Until the withdrawal of consent.
3.5 Marketing communication
Purpose
Sending marketing information and newsletters
Categories of personal data
Common personal data
Description of category and recipients
Mosuda may process personal data such as email address, name, surname, gender, and date of birth for the purpose of sending marketing information and newsletters about various products/services offered through the Mosuda application/portal www.mosuda.sk.
Recipients for this purpose may include a cloud marketing and email platform.
Mosuda uses third-party cloud services to assist with email distribution. These services track activities related to these emails, such as whether the recipient opened them, clicked on links in the emails, and whether they made a purchase after clicking on them. Based on this data, Mosuda analyzes the level of interaction with the emails it sends.
Legal basis and retention
The legal basis for this purpose is your consent.
Retention period: If the recipient of marketing information and newsletters does not open the email at least once every 12 months, they will be prompted by email to confirm their interest in subscribing; otherwise, they will be unsubscribed from receiving marketing information and newsletters after 90 days.
Purpose
Collection of emails for the purpose of acquiring interest in the “Subscription” service and informing about the “Subscription” service
Categories of personal data
Common personal data
Description of category and recipients
If you express interest in the “Subscription” service from Mosuda, Mosuda may process your name, surname, and email address.
Recipients for this purpose may include a cloud marketing and email platform.
Mosuda uses third-party cloud services to assist with email distribution. These services track activities related to these emails, such as whether the recipient opened them, clicked on links in the emails, and whether they made a purchase after clicking on them. Based on this data, Mosuda analyzes the level of interaction with the emails it sends.
Legal basis and retention
The legal basis for such processing is your consent.
Retention period: For the duration of the subscription membership or the duration of consent.
Purpose
Recording and sharing customer feedback
Categories of personal data
Common personal data
Description of category and recipients
If you give us consent to publish your feedback on our communication channels, Mosuda may process personal data such as name, surname, email, photograph, and the feedback itself for this purpose.
Recipients for this purpose may include cloud marketing and email platforms and cloud service providers.
Legal basis and retention
The legal basis is your consent.
Purpose
Implementation and evaluation of surveys among visitors to Mosuda’s social media accounts and subscribers to marketing information and newsletters
Categories of personal data
Common personal data
Description of category and recipients
For this purpose, Mosuda may process personal data such as name, surname, email address, and survey responses.
Recipients for this purpose may include cloud marketing and email platforms and cloud service providers.
Legal basis and retention
The legal basis for processing your email address for this purpose is your consent.
Retention period: Personal data will be deleted after the survey is evaluated, but no later than 6 months after the survey is completed.
Purpose
Implementation of promotional activities
Categories of personal data
Common personal data
Description of category and recipients
When you participate in Mosuda’s promotional activities, the processed data may include a photographic likeness, voice recording, and video recording of the person. Recipients for this purpose may include social networks where Mosuda has accounts, sponsors, other websites, media partners, contracted photographers, and cameramen.
Legal basis and retention
The retention period is 5 years from the date of the promotional activity.
4. Personal data processed for accounting and tax purposes
Purpose
Accounting and tax purposes
Categories of personal data
Common personal data
Description of category and recipients
For this purpose, Mosuda may process personal data such as name, surname, email address, and survey responses.
Recipients for this purpose may include a cloud marketing and email platform and a cloud service provider.
Legal basis and retention
The legal basis for this purpose is compliance with legal obligations.
Retention period: Accounting data is kept for 5 years and tax documents for 10 years.
5. Cookies, Pixels, and Their Use
Cookies are small pieces of data stored in your browser or mobile device while browsing websites. Pixels are small images or “pieces of code” located on a website or in an email that collect information about your browser or mobile device, and some of them may also store cookies.
If you revisit our website, thanks to cookies, we remember the data you entered for a certain period. In addition, the website “recognizes” you and offers you information you prefer, ensures that you do not repeatedly see displayed ads, or allows you to enter or offer additional information filled in during previous visits to the web environment, and based on this information, displays relevant content and offers of estimated activities and services that you might use. Cookies have different “expiration periods,” which we divide into:
session cookies – deleted after closing the browser
permanent cookies – remain stored on your device even after browsing our websites
We use cookies to analyze website traffic through several services listed below. These are analytical tools that help us understand your behavior on our websites and thus customize more relevant content for you. Cookies can be used for statistical data on website usage without personally identifying individual visitors.
What cookies do we evaluate?
Operational cookies – These cookies are used to record and analyze visitor behavior on the website and subsequently improve its functionality and appearance. If you disable these cookies, we cannot guarantee the full functionality of our pages.
- Elementor – The WordPress website theme uses this cookie. It allows the website owner to implement or change website content in real-time. For more information on privacy protection, visit their website.
- Cookieyes – Used to remember user consent preferences to respect their preferences on subsequent visits to this page. It does not collect or store any personal information about page visitors. For more information on privacy protection, visit their website.
These cookies are used to optimize displayed content and advertising based on visitor habits and the effectiveness of advertisers’ marketing communication. For example, you will not be unnecessarily shown advertisements in areas you are not interested in.
- Youtube – Used to track views of embedded videos on Youtube pages, measure bandwidth, and determine whether the user gets a new or old player interface. For more information on privacy protection, visit their website.
Automated Decision-Making and Profiling
In case we have your consent to process your personal data for marketing purposes, we combine them with information about your activities on the website. The purpose of this combination is to better recognize your preferences and interests and, based on this, better adjust the offer directly to you and personalize the web content.
You can object to such processing at any time or, if automated decision-making would affect your rights and freedoms, you can request an individual decision from us. The method of withdrawing consent is described below, in the Contact Details section.
Retention Period of Browsing Data
We keep information associated with cookie data with your consent, which you provided to us, or according to the duration of the contractual relationship between us and you. Combined data from cookies and our systems will be kept for as long as necessary for the purpose for which they were collected, but for no longer than 13 months.
6. Children Under 16 Years of Age
Mosuda does not provide services to individuals under 16 years of age and does not process personal data of individuals under 16 years of age.
7. Updates to Personal Data Rules
In connection with adding new services and products, improving our current offerings, and changes in technologies and laws, we may change these rules for the protection of personal data continuously. You can find the date of the last revision of these rules for the protection of personal data under the “Updated” heading at the top of this page. All changes take effect upon publication of the revised rules for the protection of personal data.
8. Storage of Personal Data
We will keep your personal data as long as your consent is valid, as long as we have a legitimate interest in keeping it, for the duration of the contractual relationship, or as long as effective legislation imposes such an obligation. After the specified retention period for personal data expires, your personal data will be destroyed.
9. Your Rights
Under the General Data Protection Regulation, you have the right to request access to your personal data from Mosuda, and further assert the following rights:
find out if Mosuda processes your personal data and, if so, what personal data and the reason for processing it
right to rectify personal data – this allows you to correct any incomplete or inaccurate information we hold about you
right to erasure of personal data – allows you to request us to delete personal data if there is no reason for us to continue processing it
right to data portability – you have the option to transfer your personal data in electronic and structured form from Mosuda to another entity
right to restrict processing of your personal data – you may ask us to temporarily suspend the processing of your personal data, for example, if you want us to prove its accuracy or the reason for its processing
right to object to the processing of your personal data – you have the right to object when personal data is processed because processing is necessary for the purposes of the legitimate interests pursued by the controller or a third party, where such interests are overridden by the interests or fundamental rights and freedoms of the data subject, in particular if the data subject is a child. You may also object if personal data is processed for the purpose of direct marketing, including objecting to the fact that a decision is made solely on automated processing of personal data, including profiling.
right to withdraw consent – if we process your personal data based on your consent, you have the right to withdraw this consent at any time
right to lodge a complaint with a supervisory authority – the supervisory authority for the protection of personal data is the Office for Personal Data Protection (whose contact details can be found here), to which you can turn if you believe that your personal data is not processed in accordance with effective legislation.
10. Health connect data
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Collection and Usage of Health Data: We value the privacy and security of our users. Our mobile application requests access to health-related permissions, specifically the ability to read and write steps information. This data is collected for the sole purpose of enhancing the user experience and providing features related to health and fitness.
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Purpose of Health Data Access: Our app utilizes health-related permissions to track daily steps. This data is processed locally on the user’s device and is not shared with any third parties.
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User Consent: By using our app, you explicitly consent to the collection and usage of health-related data for the purposes outlined in this privacy policy. You have the option to grant or deny these permissions within the app settings.
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Security Measures: We implement robust security measures to protect the confidentiality and integrity of health-related data. This includes encryption and secure storage.
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Data Retention: We retain health-related data only for as long as necessary to fulfill the purposes outlined in this privacy policy. Users can request the deletion of their data by deleting their account from within app
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Third-Party Services: Our app does not share health-related data with any third-party services, advertisers, or external entities. We do not engage in the sale or exchange of user data.